About
I'm a Marketing-focused customer experience professional with 4+ years driving engagement across Web3, EdTech, and corporate brands, including Nigerian Breweries and ALX. Skilled in Intercom, Zendesk, Discord, Slack, and Telegram, I sustain 95% CSAT, run community and brand activations, and convert user insights into growth-focused CRM and campaign strategies.
Work
Sand Technologies
|Customer Experience and Marketing Associate
Lagos, Lagos State, Nigeria
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Contract
Summary
Customer experience and marketing Associate who designs lifecycle email and onboarding automations, runs community driven activations, and uses Intercom and Asana to close feedback loops. Delivered 95% CSAT, increased onboarding efficiency, and improved first contact resolution to 90% while managing support and engagement for over 1,000 learners.
Highlights
Supported lifecycle email and onboarding automations in Intercom and the CRM, helping improve onboarding efficiency and course completion rates
Executed learner support and engagement across chat, email and community channels for 10,000+ plus learners, resolving technical and billing issues.
Maintained Asana workflows for learner journeys, updated tickets and surfaced product feedback to program and product teams.
Resolved first contact issues for login and dashboard problems, contributing to a 90 percent first contact resolution rate.
Assisted with community activations and referral campaigns to increase engagement and nurture learner loyalty.
University of Nigeria Teaching Hospital
|Medical Laboratory Scientist Intern
Enugu, Enugu State, Nigeria
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Summary
Managed weekly test samples with high accuracy and compliance, while leading training initiatives and improving lab efficiency.
Highlights
Handled 100+ test samples weekly with 98% accuracy and 100% compliance with laboratory standards.
Led peer training initiatives, improving lab turnaround efficiency by 25% through optimized workflows.
Translated complex technical diagnostic results into accessible information for patients, increasing satisfaction by 15%.
Trained five junior interns on laboratory protocols, equipment handling, and quality control procedures, ensuring a 90% training success rate.
Maintained 100% compliance with SOPs and regulatory standards, ensuring zero compliance violations during audits.
Nigerian Breweries
|Brand & Community Engagement Associate
Enugu, Enugu State, Nigeria
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Summary
Managed over 15 brand activations and increased customer engagement by 30% through strategic feedback systems and social media utilization.
Highlights
Managed over 15 brand activations, increasing customer engagement by 30% through targeted campaigns.
Designed and analyzed feedback systems that drove a 15% increase in customer satisfaction and loyalty.
Utilized social listening tools to refine marketing strategies and increase repeat purchase rates by 5%.
Built and maintained strong customer relationships, increasing repeat purchases by 5% through personalized customer interactions and proactive engagement.
Skills
Customer Experience & CRM
Zendesk, HubSpot, Intercom, Customer Satisfaction, First-Contact Resolution, Personalized Service.
Community & Social Engagement
Discord, Telegram, Slack, Microsoft Teams, Twitter Spaces, Community Management, Content Moderation, Community Education.
Cybersecurity & Networking
Social Engineering Prevention, IAM, Cisco Networking Protocols.
Cloud & IT Infrastructure
AWS Services, HTML, CSS, JavaScript, Python.
Collaboration & Productivity
Google Workspace (Docs, Meet, Slides, Drive), MS Office (Word, Excel, PowerPoint, Outlook), Asana.
Soft Skills
Communication, Problem-Solving, Customer-Centric Approach, Leadership, Adaptability, Active Listening, Strategic Prioritization.
Sales Support
Upsell Opportunities, Customer Decision-Making, Revenue Growth, Needs Alignment.